Risk & Payments Agent
About the Role
We are looking for a motivated and detail-oriented Risk & Payments Agent to join an established international organisation operating in a highly regulated and fast-paced environment.
The role combines risk monitoring, payment processing, transaction review, fraud prevention, and account-related operations. The successful candidate will be responsible for reviewing customer activity and financial transactions, processing payment requests, identifying potential risk or fraud indicators, and ensuring that all cases are handled accurately and in accordance with internal procedures and applicable requirements.
This is a hands-on operational role suited to someone who is analytical, organised, comfortable working with multiple systems, and capable of making sound decisions when reviewing transactions, payment activity, and customer accounts.
Key Responsibilities
Review and process deposits, withdrawals, refunds, and other payment-related requests accurately and within required timeframes.
Monitor payment activity and transactions for unusual patterns, potential fraud, suspicious behaviour, or other risk indicators.
Review customer accounts and transaction histories as part of ongoing risk and payment monitoring.
Process new customer accounts in accordance with applicable verification requirements and internal procedures.
Review existing customer information and supporting documentation, ensuring records remain accurate and up to date.
Investigate payment discrepancies, failed or rejected transactions, unusual account activity, and other operational issues.
Identify and escalate potential fraud, chargeback, payment abuse, or transaction-related risks.
Support the handling and investigation of chargebacks and payment disputes where required.
Liaise with banks, payment service providers, payment processors, and other external financial partners when required.
Follow up on pending, declined, delayed, or otherwise unsuccessful payment transactions.
Use internal systems, payment platforms, and risk-monitoring tools to review transactions and account activity.
Investigate potentially suspicious activity, document findings clearly, and escalate cases when necessary.
Respond to customer or account-related enquiries concerning payments, transactions, or account activity in a professional and efficient manner.
Work closely with internal teams, including Finance, Compliance, Customer Support, and Operations, to resolve payment and risk-related cases.
Maintain accurate records of investigations, transactions, decisions, and actions taken.
Follow internal payment controls, risk procedures, operational policies, and applicable regulatory requirements.
Escalate complex, unusual, high-risk, or unclear cases to the appropriate management or compliance team.
Maintain a high level of confidentiality, accuracy, professionalism, and attention to detail at all times.
What We're Looking For
Previous experience in payments, risk, fraud prevention, transaction monitoring, financial operations, compliance, or a similar operational environment is an advantage.
Experience working with payment processors, payment service providers, banking systems, chargebacks, deposits, or withdrawals will be considered an advantage.
Willingness and availability to work rotating 24/7 shifts, including:
08:00–16:00
16:00–00:00
00:00–08:00
Excellent written and spoken English.
Strong attention to detail and a high level of accuracy.
Strong analytical and problem-solving skills.
Comfortable working with computer-based systems, payment platforms, and multiple applications simultaneously.
Basic to intermediate Excel skills.
Strong organisational skills and the ability to manage multiple cases efficiently.
Ability to identify unusual transaction patterns and recognise potential risk indicators.
A responsible, reliable, and proactive approach to work.
Ability to follow structured procedures while exercising appropriate judgement.
Ability to work effectively in a fast-paced, shift-based, and team-oriented environment.
Willingness to learn new payment systems, risk tools, processes, and procedures.
Eligibility to work in the EU.
Benefits
Ongoing training and professional development opportunities.
Opportunities for career progression and skills development.
Private medical insurance.
Complimentary meals or food options provided at the workplace.
Snacks, coffee, and other refreshments.
Employee discounts and partner benefits across a range of lifestyle and wellbeing services.
Employee referral programme.
Birthday benefits and additional employee perks.
Regular team activities and company events.
A collaborative, supportive, and inclusive working environment.
Apply
Interested candidates are invited to apply using the application link below and submit their CV for consideration.
Only candidates who meet the relevant requirements will be contacted regarding the next stage of the recruitment process.
HUNT ROLES | Licensed Recruitment Agency in Cyprus
Licence No. 596