Risk Agent
About the Role
We are looking for a motivated and detail-oriented Risk Agent to join an established international organisation operating in a highly regulated, fast-paced environment.
The successful candidate will be responsible for supporting day-to-day risk, account, payments, and customer-related activities. The role involves reviewing account information and transactions, identifying potential risks, handling payment-related requests, and ensuring that cases are processed accurately and in accordance with internal procedures and applicable requirements.
This is a hands-on operational position suited to someone who is analytical, organised, comfortable working with systems, and able to make sound decisions when reviewing customer activity.
Key Responsibilities
Process new customer or client accounts in accordance with applicable verification requirements and internal procedures.
Review and maintain existing accounts, ensuring that information and supporting documentation are accurate and up to date.
Monitor account activity and transactions to identify unusual behaviour, potential fraud, or other risk indicators.
Investigate potentially suspicious activity, document findings, and escalate cases where appropriate.
Review and process payment-related requests accurately and within required timeframes.
Liaise with external financial or payment partners when required to resolve operational or payment-related matters.
Use internal systems and tools to monitor risk indicators, payment activity, and account performance.
Identify and escalate potential chargeback, fraud, or payment-related issues.
Respond to customer or account-related queries in a professional and efficient manner.
Work closely with internal teams to resolve cases and maintain smooth day-to-day operations.
Follow internal policies, procedures, controls, and applicable regulatory requirements.
Maintain accurate records and ensure that all relevant case information is properly documented.
Escalate complex, unusual, or unclear cases to the appropriate level of management.
Maintain a high standard of confidentiality, accuracy, and professionalism at all times.
What We're Looking For
Willingness and availability to work rotating 24/7 shifts, including:
08:00–16:00
16:00–00:00
00:00–08:00
Previous experience in risk, payments, fraud prevention, customer operations, compliance, or a similar operational environment is an advantage.
Excellent written and spoken English.
Strong attention to detail and a high level of accuracy.
Comfortable working with computer-based systems and multiple applications.
Basic to intermediate Excel skills.
Strong organisational and problem-solving skills.
A responsible, reliable, and proactive approach to work.
Ability to follow structured procedures while exercising appropriate judgement.
Ability to work effectively in a fast-paced and team-oriented environment.
Willingness to learn new systems, processes, and procedures.
Eligibility to work in EU
Benefits
Ongoing training opportunities
Opportunities for career progression and skills development
Private medical insurance
Complimentary meals or food options provided at the workplace
Snacks, coffee, and other refreshments
Employee discounts and partner benefits across a range of lifestyle and wellbeing services
Employee referral programme
Birthday benefits and other employee perks
Regular team activities and company events
A collaborative, supportive, and inclusive working environment