Player Relationship Officer – iGaming
Location: Limassol or Larnaca, Cyprus
Employment Type: Full-Time | Rotating Shifts
Salary: €1,700 Gross/Month + Up to €300 Monthly Bonuses
Industry: iGaming | Online Gaming
About the Company
On behalf of our client, a well-established company operating in the international iGaming industry, we are seeking a motivated and customer-focused Player Relationship Officer to join its team in Limassol or Larnaca.
The company provides a professional, fast-paced working environment with opportunities for career development within the online gaming sector.
About the Role
The Player Relationship Officer will be responsible for maintaining positive relationships with existing players, providing high-quality customer support, handling player enquiries, and contributing to player satisfaction and retention.
The ideal candidate will have excellent communication skills, a customer-oriented approach, and the ability to work effectively in a shift-based environment.
Key Responsibilities
Build and maintain professional relationships with existing players.
Respond to player enquiries through the company's available communication channels.
Provide timely assistance with account-related questions, gaming services, and general support requests.
Support player engagement, satisfaction, and retention initiatives.
Identify player needs and provide appropriate solutions in accordance with company policies.
Handle complaints and escalate complex cases to the relevant departments.
Maintain accurate records of player interactions and follow-up activities.
Collaborate with Customer Support, Payments, Risk, and other internal teams.
Follow internal procedures, responsible gaming policies, and applicable regulatory requirements.
Requirements
Very good command of English, both written and spoken; native-level proficiency is an advantage.
Previous experience in Customer Service, Player Support, Retention, Account Management, or a related field.
Experience within the iGaming or online gaming industry is considered an advantage.
Strong communication, interpersonal, and problem-solving skills.
Customer-focused attitude with the ability to handle different player situations professionally.
Good computer skills and ability to work with CRM or customer support systems.
Ability to work independently and as part of a team.
Flexibility to work rotating shifts, including weekends and overnight hours.
Working Schedule
Full-time employment, five working days per week, on a rotating schedule from Monday to Sunday.
Available shifts:
Morning: 08:00–16:00
Afternoon: 16:00–00:00
Night: 00:00–08:00
Days off will be allocated according to the rotating shift schedule.
Salary & Benefits
€1,700 gross monthly salary.
Monthly performance bonuses of up to €300.
Opportunity to join an established international iGaming company.
Professional working environment.
Career development opportunities within the gaming industry.
How to Apply
Interested candidates are invited to submit their applications through our official recruitment portal:
Only shortlisted candidates will be contacted.
HUNT ROLES LTD is a licensed private employment agency in Cyprus, Licence No. 596. We never charge candidates a fee. Your details are handled in line with our Privacy Policy and are shared with a client only with your agreement.