Spanish Retention Manager – Forex/CFD Industry
Location: Santo Domingo, Dominican Republic
Employment Type: Full-Time | Permanent | Office-Based
Relocation: Assistance Provided
About the Opportunity
On behalf of our client, a well-established and regulated international Forex/CFD brokerage, we are seeking an experienced Retention Manager to lead and develop its client retention operations in Santo Domingo, Dominican Republic.
This is a senior, hands-on management position suited to a commercially driven professional with extensive experience in Forex retention sales, team leadership, and revenue development.
The successful candidate will be responsible for driving departmental performance, implementing effective retention strategies, and building a motivated, results-oriented sales team.
Our client offers a competitive compensation package, attractive performance-based incentives, relocation support, and the opportunity to play a key role in the continued development of its international operations.
Key Responsibilities
Lead, manage, and develop a team of Forex/CFD Retention Agents, ensuring consistent achievement of individual and departmental performance targets.
Take ownership of the retention department's sales performance, client engagement, account development, and revenue objectives.
Develop and execute effective client retention, reactivation, and account growth strategies.
Establish clear performance expectations, sales targets, and measurable KPIs across the department.
Monitor and evaluate team performance, including revenue generation, client activity, retention rates, and overall sales productivity.
Provide ongoing coaching, training, and mentoring to strengthen sales techniques, negotiation capabilities, objection handling, and client relationship management.
Conduct regular call reviews, performance assessments, and individual development sessions.
Identify opportunities to improve sales processes, CRM utilisation, client segmentation, and operational efficiency.
Collaborate with senior management to develop commercial strategies, forecast departmental performance, and support business growth.
Prepare and present regular performance reports, highlighting achievements, challenges, and opportunities for improvement.
Ensure that all client communications, sales practices, and retention activities comply with applicable regulatory requirements, internal compliance policies, and responsible trading principles.
Required Qualifications and Experience
Minimum of 3 years of professional experience in Forex/CFD retention sales, including proven experience in a team leadership or management position.
Demonstrated success in managing retention teams and consistently achieving or exceeding departmental sales and revenue targets.
Strong knowledge of Forex/CFD products, online brokerage operations, client lifecycle management, and retention strategies.
Proven ability to recruit, train, motivate, and develop high-performing sales teams.
Excellent sales management, negotiation, communication, and objection-handling capabilities.
Strong commercial awareness and the ability to identify opportunities for client account growth and improved retention performance.
Experience working with CRM platforms, sales reporting systems, and performance management tools.
Analytical mindset with the ability to interpret performance data and implement effective improvement strategies.
Ability to operate successfully in a fast-paced, target-driven international brokerage environment.
Fluency in Spanish is a MUST (Portuguese and English are considered significant advantages)
Availability and willingness to relocate to Santo Domingo, Dominican Republic, and work from the company's offices.
What Our Client Offers
Competitive base salary reflecting experience and professional qualifications.
Attractive performance-based commission and bonus structure.
Relocation assistance for eligible international candidates.
Opportunity to lead and further develop an established Forex retention operation.
Direct involvement in departmental strategy, sales development, and performance improvement.
International working environment within an established and regulated brokerage.
Long-term career progression and professional development opportunities.
Stable, full-time employment with a company focused on sustainable business growth.
Applications
We welcome applications from Fluent Spanish speaking and experienced Forex/CFD Retention Managers with a proven record of leading successful Retention Floors and delivering measurable commercial results.
Applications will be considered only when submitted through the official job portal link and only candidates whose qualifications and professional experience closely match the position's requirements will be contacted.
HUNT ROLES | No. 596