Hindi-Speaking Retention Manager – Forex / CFD Brokerage
Location: Business Bay, Dubai, UAE
Industry: Forex / CFD Brokerage
Employment Type: Full-Time, On-Site
Start Date: Immediate / As Soon As Possible
About the Opportunity
A well-established Forex brokerage firm located in Business Bay, Dubai, is seeking an experienced Hindi-Speaking Retention Manager to lead and develop its Hindi-speaking Retention Desk.
The ideal candidate will have a strong background in the Forex/CFD industry, proven experience managing retention teams targeting Indian markets, and a successful track record of driving client retention, team performance, and revenue growth.
This position is exclusively open to candidates who are already residing in Dubai.
Key Responsibilities
Lead, manage, and develop a team of Hindi-speaking Forex/CFD Retention Agents.
Oversee daily retention desk operations, ensuring productivity, efficiency, and consistent performance.
Develop and implement effective client retention and reactivation strategies.
Monitor individual and team KPIs, including retention rates, client engagement, trading activity, and revenue performance.
Set sales targets, track results, and implement performance improvement initiatives.
Coach, train, and mentor retention agents to improve sales techniques, negotiation skills, and client relationship management.
Manage client portfolios and support the team in handling high-value clients and complex retention cases.
Conduct regular performance reviews and provide actionable feedback.
Ensure accurate CRM management, reporting, and client follow-up procedures.
Collaborate with senior management to identify growth opportunities within the Indian market.
Ensure all retention activities comply with internal policies and applicable regulatory requirements.
Requirements
Proven managerial experience within the Forex/CFD Retention industry is mandatory.
Previous experience leading and managing Hindi-speaking retention desks targeting the Indian market.
Fluency in Hindi and strong English communication skills.
Strong knowledge of Forex/CFD trading products, brokerage operations, and retention strategies.
Demonstrated success in managing teams, achieving revenue targets, and improving retention performance.
Excellent leadership, coaching, negotiation, and analytical skills.
Experience with CRM systems, performance monitoring, and sales reporting.
Ability to work effectively in a fast-paced, target-driven brokerage environment.
Must currently reside in Dubai, UAE.
Available to start immediately or within a short notice period.
Compensation & Benefits
Competitive basic salary based on experience and managerial background.
Attractive performance-based bonuses and commission structure.
Salary and bonus details will be discussed during the interview process.
Opportunity to lead and expand an established retention desk.
Professional growth opportunities within an international Forex brokerage environment.
How to Apply
Qualified candidates are invited to submit their updated CV, highlighting their Forex/CFD management experience, Hindi-speaking desk leadership, team size, markets covered, and measurable performance achievements.
Applications must be submitted through the HUNT ROLES Job Portal.
Only shortlisted candidates will be contacted.
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