Arabic-Speaking Retention Agent – Forex / CFD Brokerage
Location: Business Bay, Dubai, UAE
Industry: Forex / CFD Brokerage
Employment Type: Full-Time, On-Site
Relocation Assistance: Available
Start Date: Immediate / As Soon As Possible
About the Opportunity
A well-established Forex brokerage firm located in Business Bay, Dubai, is seeking experienced Arabic-Speaking Retention Agents to join its growing sales and retention department.
The ideal candidates will have a strong background in the Forex/CFD industry, proven experience managing Arabic-speaking clients, and the ability to build long-term client relationships while driving retention, trading activity, and revenue growth.
This opportunity is open to professionals currently residing in Dubai, as well as qualified international candidates willing to relocate.
Key Responsibilities
Manage and develop relationships with existing Arabic-speaking clients.
Maintain regular communication with clients to encourage engagement, retention, and trading activity.
Identify opportunities to reactivate inactive clients and increase client lifetime value.
Achieve individual retention, sales, and revenue targets.
Provide clients with relevant information about the company's trading products, platforms, and services.
Handle client inquiries professionally and maintain high levels of customer satisfaction.
Maintain accurate client records and follow-up activities through the company's CRM system.
Work closely with the sales and retention management teams to achieve departmental objectives.
Ensure all client interactions comply with company policies and applicable regulatory requirements.
Requirements
Minimum 2 years of proven experience in Forex/CFD Retention, specifically working with Arabic-speaking clients.
Fluent Arabic is mandatory; English communication skills are an advantage.
Strong understanding of Forex/CFD products, trading platforms, and client retention strategies.
Proven ability to achieve retention targets and generate revenue from existing client portfolios.
Excellent negotiation, communication, and relationship management skills.
Self-motivated, target-driven, and comfortable working in a fast-paced brokerage environment.
Currently based in Dubai or willing to relocate.
International applicants must hold a passport that allows entry into the UAE without requiring special advance visa arrangements.
Availability to start immediately or within a short notice period is highly preferred.
Compensation & Benefits
Competitive basic salary based on experience and qualifications.
Attractive performance-based commission structure.
Salary and commission details will be discussed during the interview process.
Flight tickets provided for eligible relocating candidates.
Accommodation provided for the first 2 months following relocation.
Employment permit arrangements for eligible candidates who can independently enter the UAE.
Opportunity to develop professionally within an established Forex brokerage firm.
Visa & Relocation Eligibility
The company welcomes applications from candidates currently residing in Dubai and international professionals who meet the entry requirements.
For candidates relocating from abroad, the company will arrange employment permits only for individuals who are eligible to enter the UAE independently, without requiring special entry visa sponsorship.
Relocation assistance includes flight tickets and accommodation for the first two months.
How to Apply
Interested candidates who meet the above requirements are invited to submit their updated CV, highlighting their Forex/CFD Retention experience, Arabic desk background, current location, and earliest availability.
Applications must be submitted through the HUNT ROLES Job Portal.
Only shortlisted candidates will be contacted.
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